Dear Max-Studio Customer,
1. Collecting and using your data
In order to process your order as best as possible, the data required for the transaction is stored and passed on to the delivery company. If you lose your information, please contact our customer services team (https://www.Max-Studio.net) and we will send you a copy of your order. The personal data you submit to Max-Studio will not be passed on to any unauthorised third party outside the company.
a. It is important to us that we provide you with a customer-friendly order and delivery service, both before and during the delivery process. Depending on the Delivery Service Provider (DSP) you have selected, this may include the opportunity to select delivery time, date and location/ destination prior to parcel dispatch and during transit. In order for the DSP to provide a time frame for delivery of your parcel, we need to pass on personal details such as your address, email address and, where available, contact phone number to the delivery company. Depending on the DSP you have selected, you will receive an email or a text message with further details of your delivery and the possibility to change delivery options where possible.
As a customer you can actively give us your permission to send you personalized special offers and advertisements by max-studio.net. These will be sent to your postal or email address.
This communication is a compulsory part of the contractual relationship with Max-Studio and cannot be avoided. More information can be found in our Terms and Conditions under section
b. In addition, we also commission countries outside of the European Economic Area (EEA) to assist us with business processing and customer care. The transferred services include, for example, the listing of new products, the creation and translation of product descriptions in the shop, general shop maintenance, translation work, auditing and/or warehouse control. These service providers have access to personal customer data only to the extent they need in order to fulfil their tasks. We ensure that the transmission of customer data to these companies is carried out in accordance with the Data Protection Act. The “Standard Treaty II” of the European Union is applied. These are standard contract clauses for the transfer of personal data from the European Community to third countries, which are set by the European Commission in order to ensure an adequate level of data protection.
c. From time to time, we may also send your product information or advertising via post or email to the address given at the time of purchasing. You may opt out of the processing and use of your personal data for advertising purposes at any time by contacting our Customer Services team using our contact form, which can be found at the following web address: https://www.Max-Studio.net
2. Security Standards you can Trust
In order to transfer personal data, Max-Studio.net uses the Secure Sockets Layer (SSL) security protocol with 128-bit encryption. This technology offers the best possible security and is also used by all major high street banks to protect online banking data. All payment methods offered by us are fully protected by these safety standards. You will be able to identify that the website is using encrypted data transmission by the closed padlock symbol visible in the bottom status bar of your browser.
3. Safer shopping with Max-Studio
In detail, our security guarantee is as follows:
Our software, which uses Secure Socket Layer (SSL) as standard, encrypts your personal data such as your name, address, bank account number and credit card number whenever you make an order. SSL is supported by most browsers and ensures that your data reaches our server in a form of code that is unreadable for unauthorised persons.
To date, no damage has been incurred to a customer of Max-Studio due to the illegal use of their credit card or bank information. If a case of misuse occurs during a purchase on our website, most credit card issuers are liable for all amounts in excess of an initial USD 50.00. Should your bank require you to pay the initial amount, then we will take over this amount on your behalf. A condition of this is that you inform your bank or credit card company immediately that you suspect your bank or credit card details are being used fraudulently.
Once you have logged in to the Max-Studio website, so-called “session cookies” are used to identify you for the duration of your visit. These session cookies will expire automatically when you log out.
Certain identifying features are assigned to you when following external advertising links or banners, and cookies may be used to help assign suitable discount codes.
You can disable cookies in your browser settings, restrict them to certain sites or set your browser to notify you whenever a cookie is sent. You can also delete cookies from your computer hardrive whenever you wish. Please bear in mind that many Max-Studio services will not work either correctly or at all without the use of certain cookies. For more information on how to personalize your cookie settings, see the Help bar of your internet browser.
This site also uses the tracking tool CrazyEgg.com to analyse visitor behaviour. The tool randomly selects individual visitors (with anonymous IP addresses) and creates a log of their mouse movements and clicks so that individual visits can be played back. This allows us to identify areas where our website can be improved. The information is attributable to any individual and will not be disclosed. If you do not want your website behaviour to be monitored, you can disable it on all sites that use this tool under the following link. http://www.crazyegg.com/opt-out
This site also uses the tracking tool Hotjar.com to analyse visitor behaviour (using anonymised IP address information only). Hotjar randomly selects individual visits and creates a log of their mouse movements and clicks so that individual visits can be played back. This allows us to identify areas where our website can be improved. The information is attributable to any individual and will not be disclosed. You can find more detailed information about the data that Hotjar collects here: http://www.hotjar.com/privacy Disable Hotjar by following this link: https://www.hotjar.com/opt-out
In order to continuously improve our website, we sometimes perform A / B testing. We do this by using the web analytics service provided by the company Optimizely, Inc. (https://www.optimizely.com). We know how important it is to keep all personal information confidential and that is why Optimizely never collects personal data. Data collected on website usage is transmitted anonymously to an Optimizely server in USA and stored there. You can disable Optimizely by following the instructions here: http://www.optimizely.com/opt_out
5. Web analysis
Here you will find a list of the web analysis services that we use:
a. Google Analytics
If you wish, you can also prevent Google from collecting and processing the data (including your IP address) by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en
b. Adobe Analytics and Omniture
6. Google Ads
7. Viewing your personal data
You can view, edit and remove your personal data at any time in the “my Max-Studio” section of the website by logging in using your email address and password. If you have forgotten your password, you can simply click on the “Forgotten your password?” link on the log-in page, then enter your registered email address into the form and we will send you a replacement password. If a third party is trying to gain access to your data, this process is safe, as the new password will be sent only to your personal email address.
8. Duration of data storage
Your personal data will only be kept as long as necessary for the provision of our services. Sometimes longer-term data storage may be necessary for legal reasons.
9. Your access and cancellation rights
You are entitled to demand free written disclosure of any personal information Max-Studio has stored about you. Upon notification of any necessary corrections, blockages or deletions, we will make these changes immediately on the basis of the information given, if legally permitted. You may revoke your consent for the use of your personal data at any time with future effect. For questions regarding data protection and the exercise of your rights, please write to us via our contact form (https://www.Max-Studio.net).
10. Operational data protection
Max-Studio takes its statutory obligations into account and has appointed an operational data protection officer. All our employees have been obliged in writing to comply with the relevant regulations and guidelines on data protection and data security, as well as to protect data secrecy. In addition, the employees of Max-Studio are regularly trained in these areas.